Why isn't the AI feature working?

If you're experiencing issues with the AI feature not working, it's likely related to problems with transaction details. This article explains the connection and what you can do about it.

Common Cause: Transaction Detail Issues

The AI-powered explanations feature relies on accurate and complete transaction details to function properly. If there are problems with accessing or processing these details, the AI feature may not work as expected.

Symptoms

• AI feature is unresponsive or not generating explanations

• You may see an "Internal error occurred" message

• The AI option might be grayed out or unavailable

• AI analysis appears incomplete or missing key information (such as counterparty details)

Resolution Steps

1. Check your AI template configuration:

   • Navigate to your AI template settings (e.g., in Analyze Flux)

   • Verify that all necessary data fields are checked/enabled, particularly "Counterparty" and other transaction detail fields

   • If required fields are unchecked, enable them to give the AI access to complete transaction data

2. Check your transaction details to ensure they are complete and accurate.

3. Verify that you have the necessary permissions to access all relevant transaction data.

4. If you're still experiencing issues, contact our support team for further assistance in resolving any transaction detail problems.

After Resolution

Once the transaction detail issues are resolved, you should be able to utilize the AI-powered explanations feature without any problems. The feature should become active and start generating insights based on your transaction data.